A grandmother was handcuffed and escorted from a GP surgery by police after she demanded to see her medical notes.
Mary Kerswell, 67, had paid £10 to see her records after a misunderstanding in which she was mistaken for another patient.
But receptionists at the Biggleswade Health Centre in Bedfordshire, reportedly refused to print them out.
A grandmother was handcuffed and escorted from a GP surgery by police after she demanded to see her medical notes. Receptionists at the Biggleswade Health Centre in Bedfordshire (pictured), reportedly refused to print them out
When she took a seat and refused to leave until she had them, police were called and Mrs Kerswell, a retired scientist, was frogmarched from the building, the Daily Telegraph reports.
Bedfordshire Police has since apologised and admitted that it could have acted 'in a less intrusive manner'.
Mrs Kerswell first became suspicious that her records were being confused for those of another patient, when she was telephoned by the surgery and informed that her kidney condition demanded an urgent urine test.
She told them she was perfectly healthy.
But the surgery said that her records showed she was a heavy smoker and suffered from Alzheimer's Disease, a kidney condition and had undergone a hysterectomy and a double hip replacement.
Mrs Kerswell paid £10 to access her documents to make sure they were hers and went to the surgery days later to collect them.
But she said she was told the manager was unavailable and she would have to wait to access the 43 pages of notes.
Bedfordshire Police has since apologised and admitted that it could have acted 'in a less intrusive manner'
The grandmother of four from Biggleswade, said she was so frustrated she did not want to leave without them.
She said: 'I sat down in the waiting area. They asked me to leave and I said "I will when I have got the printout" but they called the police who came and handcuffed me and dragged me out.
'They said there was something about breach of the peace.'
A spokesman for Bedfordshire Police said officers had attended the scene and spoken with the patient for around half and hour but that she was 'removed from the surgery' after refusing to leave.
No further action was taken.
Ch Insp Mark Upex said he had spoken with Mrs Kerswell on two occasions and while she did not wish to make a formal complaint, she raised some concerns about the actions taken by the officers.
He said: 'I have agreed with Mrs Kerswell that officers could have acted in a less intrusive manner and have apologised to her for this.'
Mrs Kerswell has now registered with another practice and said she had been happy with the police respose to her comments. Biggleswade Health Centre was unavailable for comment.
